Value in Partnership With Patients - Australian Centre for Value-Based Healthcare

CREATING VALUE IN PARTNERSHIP WITH PATIENTS

Value for patients is created at the local level, by the combined efforts of providers in partnership with patients. Clinician and organisational leadership have been identified as critical factors in successfully shifting to value-based approaches to care. Defining patient groups or population segments, and mapping their healthcare journey is an important first step to get a shared understanding of the patient experience by everyone involved in the care cycle. Experience-based co-design is important for services considering the patient’s healthcare journey, and shared decision-making important for clinicians working with individual patients in clinical practice.

Shared decision making

Dimopoulos-Bick, T, Osten, R, Shipway, C, Trevena, L & Hoffmann, T 2019, Shared decision making implementation: a case study analysis to increase uptake in New South Wales, Australian Health Review, vol. 43, pp. 492-499, https://www.publish.csiro.au/AH/pdf/AH18138

Experience-based co-design

The Experience Based Co-Design Toolkit provides a convenient reference to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care to deliver an improved experience.

https://ahha.asn.au/experience-based-co-design-toolkit

If your organisation requires additional assistance to undertake co-design, AHHA has an experienced team who can support you. For more information contact Lisa Robey by email or on 02 6162 0780.

EBCD toolkit

Co-design

LELAN (SA Lived Experience Leadership and Advocacy Network) and TACSI (The Australian Centre for Social Innovation) have released a reflective resource designed to support both individuals and teams to understand ‘how ready, willing and able you are to embark on an authentic co-design process‘.

This resource includes important considerations when working with people with lived and living experience in co-design, evaluation, and stakeholder consultation.

The resource is available here.

Using data and digital to improve the patient experience

Improving the Patient Experience – How to develop a Strategy by using Data and Digital Solutions to Advance Person-Centred Care (webinar), https://youtu.be/Ad3iZlcN8b0

Clinician leadership

Cochran, J & Saini, J 2019, Healer, Leader, Partner – the role of the physician leader in leading change in health care (webinar), https://youtu.be/6695S6yUP2c

Patient journey mapping

Kelly, J, Dwyer, J, Mackean, T, O’Donnell, K & Willis, E 2017, Coproducing Aboriginal patient journey mapping tools for improved quality and coordination of care, Australian Journey of Primary Health, vol. 23, pp. 536-542, https://www.publish.csiro.au/py/pdf/PY16069