Date: 05 August 2021 9:00am to 05 August 2021 10:00am

The Australian Centre for Value-Based Health Care is pleased to bring you the next webinar in our webinar series, ‘Uncaring: How the Culture of Medicine Kills Doctors and Patients’ with Dr Robert Pearl.

Hardly anyone is happy with American healthcare these days. Patients are getting sicker and going bankrupt from medical bills. Doctors are burning out and making dangerous mistakes. Both parties blame the nation’s outdated and dysfunctional healthcare system. But that’s only part of the problem.

In this webinar, Dr Robert Pearl discusses the unseen and often toxic culture of medicine. Today’s physicians have a surprising disdain for technology, an unhealthy obsession with status, and an increasingly complicated relationship with their patients. All of this can be traced back to their earliest experiences in medical school, where doctors inherit a set of norms, beliefs, and expectations that shape almost every decision they make, with profound consequences for the rest of us.

Dr Robert Pearl

Dr Robert Pearl is the former CEO of The Permanente Medical Group (1999-2017), America’s largest medical group, and former president of The Mid-Atlantic Permanente Medical Group (2009-2017).

Named one of Modern Healthcare’s 50 most influential physician leaders, Pearl is an advocate for the power of integrated, prepaid, technologically advanced and physician-led healthcare delivery.

He serves as a clinical professor of plastic surgery at Stanford University School of Medicine and is on the faculty of the Stanford Graduate School of Business, where he teaches courses on strategy and leadership, and lectures on information technology and health care policy.

This webinar is FREE for AHHA members. To get your discount code email communications@ahha.asn.au.

Register here.


Date: 26 August 2021 12:30pm to 26 August 2021 1:30pm.

In the last few years, we have seen a proliferation of posters put up in our favourite restaurants, cafes and bars, our post offices, our government services, hospital and health care providers. The owners and leaders of our workplaces—from our offices and local businesses to our national chain supermarkets—all have one clear, unwavering message: We have a zero-tolerance for bullying, aggression and bad behaviour. It is commendable …sadly even necessary. But is it enough? 


While expanded by COVID, these posters began popping up on counters and walls well before the pandemic as a direct response to the continued bad treatment of front-line professionals across Australia. But the increasing prevalence of bullying and harassment tells us that a simple poster with an expectation of courtesy and respect is not enough to protect our people and keep them safe. 

So how do we keep our people safe, and, moreover, what legislative obligations and basic duty of care do our leaders have to keep us safe at work?

In this webinar, we speak with Martyn Campbell, the Chair of the Heads of Workplace Safety Authorities, about Safe Work Australia’s latest national guidelines launched in February of this year—aimed directly at the prevention of bad behaviours. The legislation is about more than posters, policies, talk of zero-tolerance, and swift handling of complaints. It now requires organisations to take a deliberate focus on preventing workplace harassment and aggression.

Explicitly, the Safe Work guidelines call on CEOs and people-leaders across Australia to use resources and processes to prevent and manage the risk of psychologically harmful incidents in the workplace. In response, the AHHA is bringing members a solution. The Bully Zero Foundation, the national leaders in bullying education and awareness, has designed a comprehensive package of supports that give hospital and health care organisations a way to achieve their zero-tolerance ambitions and have their brand recognised for doing so. It equips leaders to go beyond the poster and implement genuine behaviour-change and communication-skilling that works to prevent, eliminate and minimise workplace bullying and harm. 

Join us in this national movement to keep our people safe, valued and respected at work. 


Martyn Cambell is the Chair of Heads of Workplace Safety Authorities, Chief Executive of Safework South Australia and Deputy Chair of UniSA’s Centre for Workplace Excellence Advisory Board.

Leanne Drew-McKain is the founder and CEO of Coach. A leading communication coach and entrepreneur, Leane is highly regarded for her unique ability to build organisational communication culture and for her suite of culture-change programs that have forged a new and needed place in the business marketplace.

This webinar is FREE for AHHA members. To get your discount code email communications@ahha.asn.au.

Register here.


Date: 17 September 2021 8:00am to 17 September 2021 11:00am

The transformation of health and social care systems around the world is accelerating and requires a new focus. Design is one of the tools that unite managers, health professionals and patients in human-centred innovation. In this digital conference hear from experienced designers, managers and change agents working in hospitals in France, Canada and New Zealand as they share the lessons they learned while transforming practices and fostering value.

Registration includes access to a case study of Lab-Ah in Paris, France. The Paris Psychiatry and Neurosciences University Hospital Group is one of the first to have hired a team of designers and cultural managers to support its ongoing transformation.

For more information and to register, visit the conference website.