Around the world, the presence of a hospital is often considered the symbol of access to healthcare. Any suggestion of a closure attracts community outcry and becomes the focus of political campaigns.

There is clear evidence that much care would be better provided out of hospital. This has been aided by a rapid expansion in technology that enables care to be provided differently. Yet any shift in how health care is provided is not straightforward, and there can be a cascading impact on other services and the community that must be considered.

How do we set the conversation to be about achieving the health outcomes and care experiences that matter, for individuals and communities? How do we as a system, invest in the infrastructure for improving those health outcomes and experiences? How do we build trust within the community to provide reassurance that restructures are not just about cost cutting?

With these questions in mind, around 15 years ago, Denmark took to restructuring its health system. The role of hospital was redefined to focus on highly specialised services, with primary care, health centres and outpatient clinics becoming the mainstay of services. 

Hans Erik Henriksen, Former CEO of Healthcare Denmark, joins us to discuss the experience of restructuring Denmarks health system. 

Join us, and a panel of leaders from across the health system, to discuss the opportunities for embracing, and the pitfalls to avoid, as Australia takes on the challenge of ‘Strengthening Medicare’.


Hans Erik Henriksen – Former CEO Healthcare Denmark

Dr Rob Grenfell – Chief Strategy and Regions Officer Grampians Health

Leanne Wells –  Director, 89 degrees east

Olivia Pantelidis – Executive Director Strategy and Planning, Victorian Department of Health

Kylie Woolcock –  CEO of the AHHA

Facilitated by Jeremy Knibbs – Wild Health

Watch this webinar here. 

In December 2022, the Australian Government established Jobs and Skills Councils (JSC) to provide industry with a stronger, more strategic voice in ensuring the vocational education and training (VET) sector delivers the outcomes needed for learners and employers.

AHHA was the successful lead applicant for a consortium that will establish HumanAbility, the JSC for the Health and Human Services and Early Educators sectors.

Join us for a panel discussion on the importance of VET in health workforce development. How do we as industry drive collaboration across sectors, address strategic workforce challenges and ensure qualifications are developed and updated faster to meet the evolving needs of the healthcare system in caring for Australians?


Rob Bonner – Interim CEO, HumanAbility

Yasmin King –  CEO, SkillsIQ 

Cath Maloney – CEO, Services for Australian Rural and Remote Allied Health

Kylie Stothers  –  Executive Director, Indigenous Allied Health Australia

Kylie Woolcock – CEO, Australian Healthcare and Hospitals Association

Watch this webinar here. 

Australian healthcare funding policy needs a rethink and value-based payments will be a necessary step towards securing Australia’s healthcare system sustainability. Nevertheless, using financial incentives to change behaviour will require national leadership, substantial investment in better information technology, and improved data collection and sharing.

The value-based payment reform journey will be long, and it will experience some failures. Resolute testing of innovative funding models within a strong learning ecosystem will be important for building funding models that complement future healthcare needs and preferences of patients. 

It will be natural for providers to push back on value-based payments if the incentive structure fails to compensate for increased risk, fails to cover the marginal cost associated with meeting incentive targets, or fails to attribute health outcomes to care.

The webinar will feature the inaugural Deeble Fellow, Prof Henry Cutler, who will speak about the policy brief ‘A roadmap towards scalable value-based payments in Australian healthcare’. This will be followed by a panel discussion with eminent health leaders, on developing a structured and supportive policy and institutional framework around the intent to trial and evaluate multiple value-based payment models nationally.


Prof Henry Cutler – Inaugural Deeble Institute Fellow and author of the brief, A roadmap towards scalable value-based payments in Australia health care
Inaugural Director, Macquarie University Centre for the Health Economy
Prof Kees van Gool – Executive Director, Independent Health and Aged Care Pricing Authority
Deputy Director, Centre for Health Economics Research and Evaluation, UTS
Dr Michael Wright – Chair, Central and Eastern Sydney PHN and Chair, RACGP Expert Committee, Funding and Health System Reform.
Adj AProf Rebecca Haddock – Executive Director Knowledge Exchange, Australian Healthcare and Hospitals Association

Watch this webinar here. 

In 2021, the Australian Centre for VBHC hosted the inaugural VBHC Awards to recognise VBHC innovation and excellence taking place across Australia, and in particular, the contribution to improving health outcomes that matter to people and communities.

Six finalists were announced across three categories reflecting the journey of VBHC implementation in Australia: Innovation, Inspiration, and Collaboration.

This October, the prestigious VBHC Awards will again be presented at the VBHC Congress in Brisbane. Before this occurs, we thought it was timely to check back in with the inaugural VBHC Award finalists to hear where they are now in their VBHC journey.

Australian Centre for VBHC Council Chair, Dr Deborah Cole, catches up with a panel of previous VBHC Award finalists to discuss the evolution of their award-winning projects, identify the barriers and enablers for success; reflect on how the VBHC agenda is currently being pursued within their organisation; and share any new VBHC initiatives or ideas they are working on. 


Dr Deborah Cole – Chair, Australian Centre for VBHC

Melanie Van Altena – Director, School Dental Program Implementation, Dental Health Services Victoria

Shireen Martin – Director, Connected Care and Partnerships, NSW Health

George Leipnik – Director, Strategy and System Priorities, NSW Health

A/Prof Ana Ananda – Head, Department of Rheumatology, Concord Hospital

Watch this webinar here.

In the health sector, where government funding and regulation have a heavy influence, it is not simply scientific breakthroughs that will drive innovative, high quality and sustainable health care. More significantly, it will be the diffusion of ideas and embedding of adaptive business models that will drive innovation that improves outcomes for the cost.

Learning health systems have been identified globally as ‘the next stage of quality improvement’, and ‘what is required to find a sustainable way out of the current crisis’ for health systems. They are defined as a ‘systematic approach to iterative, data-driven improvement’ where a learning community is ‘formed around a common ambition of improving services and outcomes’.

Join us for an engaging panel discussion on the practical implementation of learning health systems in Australia and the opportunity they present for fostering innovation and improving value.

Panellists will explore how drawing on clinical experience, continuous learning from data, research methodology, and innovation can contribute to improvements in healthcare outcomes and operational efficiency. Real-world case studies will be discussed, that highlight the role of data infrastructure, ethical considerations, and outline the steps for implementing a Learning System from the ground up. Attendees will gain valuable insights into the organisational benefits of a Learning Health System in driving innovation and improving the outcomes that matter to people and communities.  


Dr Corey Scholes

Dr Lorenzo Calabro 

Gillian Puckeridge  

Kylie Woolcock 

Watch this webinar here.

Substantial variation in healthcare outcomes or processes is an alarm bell. It should make us stop and investigate whether the right care is being provided, that delivers value and improves the outcomes that matter to people and communities we serve

Variation in itself is not necessarily bad. When it reflects differences in peoples’ needs, it can be an indicator of good quality healthcare. However, when it doesn’t reflect needs, it is ‘unwarranted’ and can represent the provision of low value care.

It is estimated that up to 30% of healthcare is ‘low value’ because it is either ineffective, harmful, or delivers marginal benefit at a disproportionately high cost.

Low value care undermines the provision of value in healthcare, resulting in unnecessary financial costs to services and the system, contributing to the healthcare carbon footprint and putting people through unnecessary medical procedures that can cause harm.

With waiting lists for healthcare growing rapidly in Australia and health expenditure rising unsustainably, there is a growing need to identify clear examples of low value care, interrogate the drivers of it, and promote ways to prevent and disinvest.

Join us in our next VBHC webinar in which a panel of leading health experts will explore examples of using data to identify and target unwarranted variation and low value care. They will consider the complex factors driving the provision of low value care in both the public and private health systems, and explore possible solutions for addressing unwarranted variation and low value care.


Dr Rachel David – CEO, Private Healthcare Australia

Gillian Giles – Director, Australian Commission on Safety and Quality in Healthcare

Prof Adam Elshaug –  Director, Centre for Health Policy at University of Melbourne

Watch this webinar here.


Recognising the importance of the delivery of person-centered, value-driven, outcome-based healthcare, health services across Australia are seeking to redevelop and re-align models of care to better meet the needs of the people and communities they serve. The Aged Care Assessment Team (ACAT) within the Cairns and Hinterland Health and Hospital Service (HHS) is one such service, that over the last couple of years has embarked on a journey of change, reorienting its models of care to better meet the needs of individual communities.

Supported by HESTA this webinar will feature discussions on the system and service level challenges and enablers encountered by ACAT when co-designing a new model of care to better meet the needs of remote Aboriginal and Torres Strait Islander communities. It will explore the factors that created the authorising environment for ACAT to explore change and the critical strategies that were instrumental in securing the support of existing local services and the local community.


Sorelle Doherty – Team Leader Adult Community Health Service Cairns and Deputy Chair CHHHS Clinical Council, Cairns and Hinterland Hospital and Health Service

Abbey Wroot – Senior Occupational Therapist

Watch this webinar here.

2022 Deeble Lecture and panel discussion: Towards an integrated workforce

The John Deeble Lecture has been established by the AHHA to commemorate the life achievements of Professor John Deeble, distinguished scholar, health economist and health policy leader. Often dubbed ‘the father of Medicare’, John was a conceiver, implementer and defender of universal healthcare for nearly 50 years.

In this, the 2nd Deeble Lecture, Mr Michael Brennan, Chair Productivity Commission, will consider those health workforce related policy measures that are required to ensure the most appropriate workforce to meet prevailing needs.

It will be followed by a panel discussion reflecting on the complexities of the health workforce and the way we manage and set health workforce policy in Australia. Leaders will have the opportunity to share their experiences, deep understanding, and knowledge of national health policy.

AHHA Dinner and presentation of the 2022 Sidney Sax Medal

Spanning a career of nearly four decades, Dr Sidney Sax is widely recognised as Australia’s first health planner, providing outstanding leader in Australian health care policy development and public health research.

In recognition of his contribution to Australian healthcare, the Sidney Sax Medal is awarded annually by the AHHA to an individual who has made an outstanding contribution to the development and improvement of the Australian healthcare system in the fields of health services policy, organisation, delivery and/or research (excluding clinical research). 

For more information click here.

AHHA in partnership with Wild Health hosted a discussion on what is needed to digitally connect our fragmented health system and enable outcomes-focused, value-based health care. This webinar considered the technology, funding and policy that goes into creating an integrated health care experience in Australia that supports Australians as they move between hospitals, primary and community care throughout their care journey. 

Watch the webinar here.

Colorectal cancer is the third most common cancer globally and the second-leading cause of cancer death, with the condition and its treatment causing profound changes in patients’ quality of life, symptoms, emotional wellbeing, and physical health. In this webinar, learn about both Cabrini Health and The Alfred Hospital’s experiences in implementing a digital program to collect and analyse patient-reported outcomes according to the International Consortium of Health Outcomes Measurement (ICHOM) standard.

Watch this webinar here.

The Transport Accident Commission (TAC) in Victoria has been a leader in road safety for decades. Innovative and often provoking public health responses have driven down numbers of lives lost and contributed to world-leading trauma care. In this webinar we hear from the team at the TAC as they share their journey to VBHC, where they are heading to, and the lessons learned along the way.

Watch this webinar here.

The goal of health care is to create value by improving the outcomes that matter to people and communities for the costs of achieving those outcomes. Join Value-Based Health Care (VBHC) pioneer Elizabeth Teisberg and the team from the Value Institute for Health & Care. Together with health care leaders from around Australia, learn to measure the outcomes that matter, including where to start, what measures to use, and how to begin using available tools for data collection. 

Participants will get to know the Capability, Comfort, and Calmtm framework, which simplifies and streamlines outcome measurement and evaluation. Then, through facilitated discussion with leading government decision-makers in Australia, improve your understanding about the approaches to VBHC implementation being pursued in the Australian context, and contribute to the policy reform required to enable Value-Based Health Care in Australia.


By the end of this event series, health leaders should:

  • know where to start, what to measure and how to calculate associated costs.
  • understand and know how to use the tools available for outcome measurement, cost calculation and data allocation.
  • understand how clinical registries can be used in outcome measurement.
  • explain the Capability, Comfort and Calm framework for outcomes measurement.
  • discuss how VBHC measurement is similar to, and different from, approaches already used in Australia.
  • consider how VBHC outcomes measurement integrates with the work of government agencies and departments and make recommendations for action in the system. 

Elizabeth Teisberg, Ph.D.

Elizabeth Teisberg, PhD, serves Dell Medical School(link is external) and McCombs School of Business(link is external) as executive director of the Value Institute for Health and Care(link is external) and is the Cullen Trust for Higher Education Distinguished University Chair in Value-Based Care. Co-creator of the concept of value-based health care delivery, Teisberg is best known for writing Redefining Health Care: Creating Value-Based Competition on Results, which she co-authored with Michael E. Porter.

Alice Andrews, Ph.D.

Alice Andrews, PhD is Director of Education at the Value Institute for Health and Care and faculty at Dell Medical School and McCombs School of Business at the University of Texas at Austin.  Her research focuses on the implementation of health care solutions designed around outcomes that matter to patients and developing integrated learning teams to lead this change. 

Kathy Carberry, RN, MPH

Kathy Carberry Is an assistant professor and serves as the Value Institute’s Outcomes Program Officer. Carberry was the creator and previous director of the Texas Children’s Hospital Outcomes & Impact Service, a service dedicated to helping patients, families, and providers make better health care decisions using outcomes information. 

Scott Wallace, JD, MBA

Associate Professor Scott Wallace, co-founder and managing director of the Value Institute for Health and Care at Dell Medical School, leverages his business, health care IT and health policy background to work with students, employers, health care leaders and other stakeholders to transform health care delivery in the U.S. and around the world.

In one Australian Emergency Department studied, close to 30% of all radiology test results were missed (32% of these were abnormal), and 34% of the abnormal results were clinically significant (likely to cause morbidity of moderate or high severity).

In this webinar Assoc. Professor Richard Paoloni shares insights on how timely test results review can improve the safety and effectiveness of clinical diagnostic processes and optimise patient health outcomes, as well as the ways in which you can adopt these practices in your healthcare facility despite the general challenges that persist.

Watch this webinar here.

In this webinar hear presentations delivered to a global audience of healthcare leaders at the World Hospital Congress in 2021 by Dr Arnagretta Hunter – Clinical Senior Lecturer and Human Futures Fellow Australian National University, and Vicki Bennett – Head, Metadata and Classifications Unit at the Australian Institute of Health and Welfare, discussing the alignment of value-based health care and environmental stewardship and its global implications.

Watch this webinar here.


In this webinar AHHA Policy Director Kylie Woolcock discussed how value-based approaches can support environmental stewardship in the health sector, reflecting on AHHA’s Deeble Issues Brief, Transforming the health system for sustainability: Environmental leadership through a value-based health care strategy. HESTA Senior Responsible Investment Adviser Akaash Sachdeva discussed how climate change as a public health issue has influenced HESTA’s business activities.

Watch this webinar here.

In this special webinar on World Evidence Based Healthcare Day, four past scholars of the Deeble Institute for Health Policy Research Scholarship Program shared their experiences of writing a health policy brief that went on to have an impact.

Watch this webinar here.

Karitane is an Australian non-government, not-for-profit health care service provider specialising in child and family health. Karitane currently employs over 140 staff, and provides a range of outpatient, residential and community-based parenting services to support vulnerable families and for families struggling with complex early parenting issues (e.g. infant feeding and sleeping issues, emotional and behavioural dysregulation in toddlers, postnatal depression and anxiety). Karitane has been acknowledged by the Australian Council on Healthcare Standards as a leader in the area of planning and delivery of care in partnership with consumers. Since 2017, Karitane has been developing a suite of digital parenting services, with the goal of delivering a ‘blended’ model of digital/in-person services, to better meet the needs of families.

This webinar will provide an overview of the services provided at Karitane, including the move towards a ‘blended’ model of digital/in-person services – a process that commenced in 2018 but was scaled up rapidly during the COVID-19 pandemic. Karitane representatives will describe the organisational model and programs, present the overarching outcome framework and discuss the approach to patient-reported outcome data collection, providing examples to illustrate its practical application. They will also describe the ‘Karitane Family Outcomes Tool’ – a new parent-report outcomes tool developed for use at our Karitane Residential Unit programs.


Grainne O’Loughlin joined Karitane in 2014 as CEO and has over 30 years’ experience in public health and community services in the UK and Australia. She is a qualified Speech Pathologist and has held a variety of senior executive roles in the public health sector, not for profit healthcare and community settings. Grainne is a strategic, innovative and driven leader who has a strong focus on collaboration across the health and social services sectors and strives to achieve desired outcomes in early engagement, intervention and prevention services for families from vulnerable communities. She is committed to the leadership and implementation of the NSW Brighter Beginnings First 2000 Days framework and has a focus on leading better value healthcare through the scaling of identified evidence based intervention programs to ensure children are getting the best possible start in life. She has led a number of innovative virtual care and telepractice initiatives in child and family health, perinatal infant mental health and social sector services. Grainne is an experienced Non-Executive Director and Chair of three Boards.

Karen Edwards joined Karitane in 2016 and has extensive experience in community healthcare working across public, private and not for profit organisations. She is an experienced manager with a demonstrated history of driving safety, quality and robust governance practices amid a culture of continuous improvement and sound risk management. Karen leads the Governance and Corporate Services team and has responsibility for a range of portfolios, including Risk and Compliance, Health Information, Safety and Quality, Work Health and Safety, Information Technology, Facility Maintenance and Hotel Services. She also holds the Company Secretary role at Karitane and has a non-executive Director appointment on the Board of South Western Sydney Primary Health Network.

Jane Kohlhoff PhD is a clinical psychologist and Associate Professor at the University of New South Wales School of Psychiatry and Karitane. Dr Kohlhoff works with clinicians and clients to conduct clinically oriented and translational research in the area of perinatal, infant and early childhood mental health. She has particular interests in attachment theory and clinical applications, early parenting interventions, and the roles of early environmental and biological factors in the intergenerational transmission of psychopathology. She recently collaborated with a team at Karitane to develop and validate the Karitane Family Outcomes Tool (KFOT).

Watch this webinar here.

In the last few years, we have seen a proliferation of posters put up in our favourite restaurants, cafes and bars, our post offices, our government services, hospital and health care providers. The owners and leaders of our workplaces—from our offices and local businesses to our national chain supermarkets—all have one clear, unwavering message: We have a zero-tolerance for bullying, aggression and bad behaviour. It is commendable …sadly even necessary. But is it enough? 

While expanded by COVID, these posters began popping up on counters and walls well before the pandemic as a direct response to the continued bad treatment of front-line professionals across Australia. But the increasing prevalence of bullying and harassment tells us that a simple poster with an expectation of courtesy and respect is not enough to protect our people and keep them safe. 

So how do we keep our people safe, and, moreover, what legislative obligations and basic duty of care do our leaders have to keep us safe at work?

In this webinar, Martyn Campbell, the Chair of the Heads of Workplace Safety Authorities, discussed Safe Work Australia’s latest national guidelines launched in February of this year—aimed directly at the prevention of bad behaviours. The legislation is about more than posters, policies, talk of zero-tolerance, and swift handling of complaints. It now requires organisations to take a deliberate focus on preventing workplace harassment and aggression.

Explicitly, the Safe Work guidelines call on CEOs and people-leaders across Australia to use resources and processes to prevent and manage the risk of psychologically harmful incidents in the workplace. In response, the AHHA is bringing members a solution. The Bully Zero Foundation, the national leaders in bullying education and awareness, has designed a comprehensive package of supports that give hospital and health care organisations a way to achieve their zero-tolerance ambitions and have their brand recognised for doing so. It equips leaders to go beyond the poster and implement genuine behaviour-change and communication-skilling that works to prevent, eliminate and minimise workplace bullying and harm. 

Join us in this national movement to keep our people safe, valued and respected at work. 


Martyn Cambell is the Chair of Heads of Workplace Safety Authorities, Chief Executive of Safework South Australia and Deputy Chair of UniSA’s Centre for Workplace Excellence Advisory Board.

Leanne Drew-McKain is the founder and CEO of Coach. A leading communication coach and entrepreneur, Leanne is highly regarded for her unique ability to build organisational communication culture and for her suite of culture-change programs that have forged a new and needed place in the business marketplace.

Watch this webinar here.

Hardly anyone is happy with American healthcare these days. Patients are getting sicker and going bankrupt from medical bills. Doctors are burning out and making dangerous mistakes. Both parties blame the nation’s outdated and dysfunctional healthcare system. But that’s only part of the problem.

In this webinar, Dr Robert Pearl discussed the unseen and often toxic culture of medicine. Today’s physicians have a surprising disdain for technology, an unhealthy obsession with status, and an increasingly complicated relationship with their patients. All of this can be traced back to their earliest experiences in medical school, where doctors inherit a set of norms, beliefs, and expectations that shape almost every decision they make, with profound consequences for the rest of us.

Dr Robert Pearl

Dr Robert Pearl is the former CEO of The Permanente Medical Group (1999-2017), America’s largest medical group, and former president of The Mid-Atlantic Permanente Medical Group (2009-2017).

Named one of Modern Healthcare’s 50 most influential physician leaders, Pearl is an advocate for the power of integrated, prepaid, technologically advanced and physician-led healthcare delivery.

He serves as a clinical professor of plastic surgery at Stanford University School of Medicine and is on the faculty of the Stanford Graduate School of Business, where he teaches courses on strategy and leadership, and lectures on information technology and health care policy.

Watch this webinar here.

The COVID-19 pandemic has resulted in an increased level of distress in all our lives. This distress may lead to disruptive ‘Drama’, either at home or in the workplace. Learn how to identify the signs of this distress in people through their behaviour patterns, and hear how some hospital networks have successfully introduced techniques to overcome this distress and drama, and instead create positive outcomes for staff and patients.

Watch this webinar here.

Tasmania is leading the way in digital health. In collaboration with digital health provider Cardihab, Royal Flying Doctor Service Tasmania and the Tasmanian Department of Health, Tasmania is introducing a new virtual model for cardiac rehabilitation that is improving access to care, enabling patients a greater choice in how to complete essential rehabilitation and improving participation, completion and engagement in care. Digital cardiac rehabilitation services introduced in public hospitals and communities across the state. This menu-based approach is improving access to critical cardiac rehabilitation programs for patients recovering from cardiac events and living with heart disease in Tasmania, particularly those in regional and remote areas.

In this webinar, Director of Cardiology at Royal Hobart Hospital Dr Paul MacIntyre, Cardihab CEO Helen Souris and Royal Flying Doctor Service Tasmania CEO John Kirwan explained how this digital approach to cardiac rehabilitation is increasing patient care delivery options and enabling clinical professionals to deliver guideline care standards and services efficiently.

Dr Paul MacIntyre MBChB, BSc, MSc, MD, FRCP(UK), FRACP, Medical Director of the Acute Medical Services Stream, Royal Hobart Hospital

Paul is the Medical Director of the Acute Medical Services Stream and a member of the Royal Hobart Hospital Executive Committee. He graduated from Glasgow University, Scotland in 1987. He completed specialist training in Glasgow and was appointed as a Consultant Cardiologist at the Royal Alexandra Hospital in 1996. In 2007, he received a merit award for achievements in Cardiology in Scotland and his broader contribution to the National Health Service. His clinical interests are in general cardiology, pacemakers, heart failure, device therapy and cardiac rehabilitation. He was previously Director of Cardiology at the Royal Hobart Hospital. He was instrumental in the development of clinical services in including Cardiac Rehabilitation and Heart Failure.

Helen Souris, Chief Executive Officer, Cardihab

Helen has over 20 years of experience in market-leading global organisations and Australian start-ups including ACNeilsen, Red Sheriff, AstraZeneca and OneFourNine with portfolios that include pharmaceuticals, MedTech, Biotech, digital clinical tools and Software as a Medical Device (SaMD). She has a Bachelor’s degree in statistics and computer science and she is passionate about leveraging the capabilities of technology to deliver insights in healthcare that improve outcomes for patients and clinicians. She is a strong advocate for evidence-based digital health innovations and supporting the growth of the Australian digital health ecosystem.

John Kirwan, Chief Executive Officer, Royal Flying Doctor Service Tasmania

John has more than 40 years’ expertise in human resources, industrial relations and operational health experience in Western Australia, Northern Territory and Tasmania. John was formerly the Chief Executive Officer of the Tasmanian Health Organisation where he managed and administered acute, District Hospitals and Community Health Services in Northern Tasmania and oversaw the final stages of a capital works rebuilding program at Launceston General Hospital. He is the inaugural Chief Executive Officer at the Royal Flying Doctor Service Tasmania, having served the RFDST in senior positions for more than six years. The RFDS has been at the forefront of telehealth for almost 100 years ago. Under John’s leadership, this has expanded with RFDST’s partnership with Cardihab, building on RFDS’s own successful community-based rehabilitation program.

Watch this webinar here.

The inaugural Value-Based Health Care Conference was held in Perth and online in May 2021 to raise awareness of value-based healthcare (VBHC) and the work being done in this area across any/all disease types or conditions. VBHC focusses on delivering the outcomes that matter most to patients at the optimal cost. This approach is already transforming whole health services e.g. NHS Wales, the Dutch health system and has been adopted by some of the largest health care providers worldwide e.g. MD Anderson.

The conference showcased and celebrated Australian value-based healthcare innovation, initiatives, implementation, research, and training from all areas of the health care system, with discussion on topics as diverse as cancer, stroke, dental health, and more.

Focus was be given to practical applications of VBHC, rather than a theoretical approach, with innovative opportunities for involvement and discussions about how to put VBHC into practice.

Find out more about the Value-Based Health Care Conference 2021, and the Value-Based Health Care Awards 2021.

Israel has had the fastest COVID-19 vaccine rollout in the world.

Commencing in December 2020 and prioritising individuals aged 60 years or older, health care workers and individuals with underlying conditions for vaccination, as of 15 March 50% of Israel’s population had been fully vaccinated and 60% had their first dose.

While Israel’s relatively small size, both geographically and in population, offers benefits in managing a rollout, a wide variety of factors have contributed to the success of the program. These factors which range from central governance and planning to the use of the workforce and the relationships between health providers and the government, provide opportunities to consider both Australia’s vaccine rollout, and also to consider the lessons learned for better integrated and managed health programs into the future.

In this webinar, Dr Asher Salmon, Head of International Relations at the Israeli Ministry of Health shared the factors that have made the Israeli program a success.

Watch this webinar here.

An expert panel featuring speakers who have been involved in the planning and actual roll-out of the COVID-19 vaccine across Canada and Australia, shared insights and expertise on:

  • What they learned and are still learning and potential pitfalls that can be avoided
  • Key methodologies and processes that have been successfully implemented
  • Real-life cases on how these processes have positively impacted organisational culture, development and learning, professional growth opportunities, and streamlined departments processes.
  • Central to this will be discussion of the Lean methodology and Continuous Improvement techniques that strive to optimise healthcare operational functionality and increase value for patients.

    Lean, Continuous Improvement and transformation are terms that have come to the fore in recent years. One thing that has really brought them into the limelight is COVID-19.

    COVID-19 forced the healthcare sector in Australia to rapidly adopt telehealth practises to ensure continuous care for patients. The rollout of the vaccine will further test the operational efficiencies of the sector to ensure.

  • stringent health and safety guidelines are met,
  • community trust is maintained,
  • and a distributed workforce operates efficiently and effectively

    Moderator Greg Kilbey, Senior CI Consultant, LEI Group

    Panellist Jane Bishop, Director of Healthcare Services at LEI Group Canada

    Panellist Tabitha Jones, COVID-19 Response Coordinator Western NSW PHN

    Watch this webinar here.

  • Collaborative Commissioning is a whole-of-system approach designed to enable and support the delivery of value-based health care in the community. It aims to incentivise locally developed integration across the entire continuum of care and embed local accountability for delivering value-driven, outcome-focused and patient-centred health care.

    Regionally led collaborative commissioning, with ongoing appropriate government support and flexibility to enable the relentless pursuit of outcomes for patients, enables local joint commissioning to be scaled system-wide. WentWest (WSPHN) and WSLHD have established a Patient-Centred Collaborative Commissioning (PCCG) governance structure – clinicians, GPs, consumers and administrators working together across primary, community and acute care sectors to reimagine what value-based healthcare could look like with patients at the centre and NGOs, public and private providers working together toward a common aim.

    WSPHN and WSLHD are now leading a full system-wide implementation of two new innovative models – Value-Based Urgent Care and Cardiology in Community. These models build on past program successes and more recently a collaboratively commissioned COVID-19 response including co-funded and delivered COVID-19 assessment and testing clinics and commissioning general practice to manage low to moderate risk COVID-19 positive patients in the community. Integrated data sets enable transparency in co-delivery and reporting on outcomes in real-time to continually inform implementation. Care Monitor, a real-time remote monitoring and population health management system, connects dispersed teams of professionals, providers and patients to deliver true multidisciplinary care and digitally enable integration across the continuum.

    This presentation provided an overview of the journey to establish the PCCG in Western Sydney and some examples of services that are being designed and delivered in Western Sydney. It demonstrated how shared care planning partner, Care Monitor, is so critical to the delivery of outcomes.


    Ray Messom

    Ray is the CEO of WentWest, which leads primary health care system integration in Western Sydney. As the Primary Health Network, WentWest continually reimagines how primary, community, acute and social care is delivered, commissioning services into targeted areas of need and supporting primary care transformation and integration. WentWest aims to remove organisational and professional barriers, alleviate the siloed fragmented nature of care and pursue ‘one Western Sydney health system’ in order to provide value-based and person-centred care.

    Prior to joining WentWest, Ray led the System Information and Analytics (SIA) Branch for the NSW Ministry of Health which supports the data and analytical needs of the $22 billion NSW public health system. It leads data governance system-wide and research on and evaluation of incentives, key performance indicators and health care improvement initiatives. Ray has also worked with PwC Canada and PwC Australia where he advised government, private, NGOs and academic sectors across Australia and Canada on several transformational reform agendas. As a health economist and senior administrator for more than 20 years, Ray has dedicated his career to the translation of evidence into policy and policy into outcomes for citizens.

    Deepak Biswal

    Deepak is the Founder and CEO of CareMonitor. He is a passionate and visionary entrepreneur and executive with over 20 years’ experience in key leadership roles in complex corporate environments (e.g. Commonwealth Bank, Deloitte, IBM). He has a deep understanding of corporate strategy, M&A, corporate finance, commercialisation of new ventures, business transformation along with experience in new venture integration.

    Prior to founding CareMonitor Deepak was Head of Strategy, Asia Pacific for Philips. He was responsible for leading corporate and group level strategy and business transformation projects, supporting individual business units in the development and execution of their strategic initiatives, and delivering the company’s multi-year strategic plans in the Asia Pacific region.

    Watch a recording of this webinar here.

    The Australian Centre for Value-Based Health Care and Associate Professor Louise Stone and Professor Christine Phillips from the Australian National University were proud to bring you this webinar on Searching for Value in Mental Health Care Delivery.

    Service delivery for people with mental illness and distress currently accounts for 7.5% of the Australian healthcare budget. There is also evidence that there is profound inequity in mental health care delivery, with the most vulnerable members of the community receiving one fifth of the mental health services. Australia has a relatively diverse and distributed system for delivering mental health care, with Commonwealth-subsidised specialised services, primary care practitioners, and mental health practitioners, other services funded through states and territories and private practitioners direct-contracted by consumers. The challenges for any practitioner, and any person with an evolving mental illness, is establishing what constitutes value for that person, and how that may intersect with what constitutes value for the health system. In this talk, two clinicians discuss this intersection – the sweet spot for policymakers – and critically explore strategies to deliver person-centred value within a sustainable, responsive health system.


    Louise Stone

    Louise Stone is Associate Professor of Social Foundations of Medicine, Australian National University and a practising GP. She has clinical, research, teaching and policy expertise in mental health and sits on the General Practice Mental Health Standards Collaboration. She is currently completing a Masters of Science in Healthcare Transformation at the University of Texas.

    Christine Phillips AM

    Christine Phillips AM is Professor of Social Foundations of Medicine, Australian National University, and a practising GP. She is the Medical Director of Companion House Medical Service, the ACT’s refugee health care service, and has worked in complex mental health care in primary health settings for 25 years.

    Watch the webinar here.

    The Australian Centre for Value-Based Health Care was pleased to bring you the next webinar in our webinar series with Bernadette Aliprandi-Costa from the Australian Commission on Safety and Quality in Health Care: Revision of the Framework for Australian clinical quality registries and the development of a CQR Quality Standard.

    The Australian Commission on Safety and Quality in Health Care (the Commission) acknowledges the value of clinical quality registries (CQRs) informing health system improvement, and has undertaken significant work to assist CQR establishment and ongoing standards of practice. In 2014, all Health Ministers endorsed the Framework for Australian clinical quality registries (the Framework) and, in November 2019 the Commission convened the Clinical Quality Registry Advisory Groupp to advise on the project to revise the Framework.

    The purpose of the revised Framework is to minimise duplication and maximise the use of health data for the community. Upon completion, the Framework will provide a contemporary quality Standard for CQR governance, reporting, and technical infrastructure arrangements. These principles will be applicable to traditional and future-focused multi-dimensional CQRs and the various ownership models.

    About Bernadette Aliprandi-Costa

    Bernadette is the Manager, Safety and Quality Improvement Systems and Intergovernmental Relations at the Australian Commission on Safety and Quality in Health Care (the Commission). The Commission is an Australian government agency that leads and coordinates national improvements in safety & quality of health care based on best available evidence. The Commission works in partnership with the Australian Government, state and territory governments, private sector, patients, clinicians, managers and health care organisations.

    Bernadette holds a PhD in health outcomes research from the University of Sydney Medical School, and has lead programs of work in the health care sector including developing and managing clinical trial services; developing quality reporting frameworks; designing and implementing clinical quality registries and mechanisms for reporting health system performance.

    Currently, Bernadette is leading the development and implementation of the National Clinical Trials Governance Framework and the review of the Australian Framework for Clinical Quality Registries.

    Watch this webinar here.


    Date: 01 December 2020 1:00pm to 01 December 2020 02:00pm

    Health is created and sustained when a complex web of biological, lifestyle, economic and environmental factors work positively for the person concerned.  In Inala, Queensland’s poorest suburb, the social determinants of health mean that patients have more than twice the national average rates of diabetes and significantly higher rates of cancer, COPD, CVD and mental health diagnoses.  The patient population at Inala Primary Care has 93% more people using 5 or more medications than the regional average.  Keeping patients with such multi-morbidity well and doing it sustainably, is a team effort.  This webinar will chart this practice’s decade long journey from being a tiny provider with just three full-time equivalent GPs to a multi-disciplinary, award winning team utilising the skills of 48 people each month. 


    Tracey Johnson, CEO of Inala Primary Care

    Dr Sue Williams, Director of Clinical Services, IPC

    Chris Bowering, Nurse Manager, IPC

    Watch the webinar here.

    Cohealth CEO Nicole Bartholomeusz leads us through the perspectives of clinicians and senior leaders from community health, primary care and hospital sectors on what COVID-19 has taught us about health and health care.

    Cohealth, a large community health organisation operating across the north and west of Melbourne, was central to the response to COVID-19 in Victoria. Cohealth provided primary care to the residents of the high rise flats under hard lockdown and continues to provide infection control supports and primary care services to residents of 28 high rise public housing towers. Lessons from that work informed the development of an innovative model of care for people who are COVID+. More than 90% of patients were able to be managed in the community with only a small proportion being admitted to ‘virtual wards’ of Melbourne’s hospitals. Insights on at risk populations and how transmission of the virus was prevented through supporting people to isolate at home is shared along with the potential for expanding the shared care model’s success to support people who have complex comorbidities into the future will be discussed.

    Watch the webinar here.

    Cambridge Health Alliance (CHA), a Boston area-based safety net hospital system with a large ambulatory primary care and psychiatry network, has long pursued a value-based funding strategy and consequently implemented a value-based strategy in response to the COVID-19 crisis.

    Watch the webinar here.

    This webinar features the launch of the Deeble Institute for Health Policy Research issue brief ‘Measuring value in new health technology assessments: a focus on robotic surgery in public hospitals’. The paper considers a proposed national health technology assessment framework and draws on a case study on robotics from Metro North Health and Hospital Service in Brisbane. The panellists discuss the processes for assessing the merits of implementing new health technology in public hospital.

    Watch the webinar here. 

    Building on the success of our most recent webinar on Patient-Reported Outcome Measures (PROMs), this webinar expands on the topic of PROMs, delving deeper into the realities of implementation. Featuring Dr Femida Gwadry-Sridhar, a pharmacist, epidemiologist, methodologist and founder of medical technology company Pulse InfoFrame, Julien Wiggins, CEO of Bowel Cancer Australia, and Peter MacIsaac, a GP working in community health and as a digital healthcare research solutions consultant, this webinar will examine how PROMs are used in clinical practice, exploring case studies to demonstrate barriers and enablers to implementation.

    Watch the webinar here. 

    Professor Rachael Morton, Director of Health Economics and Robinson Fellow at the NHMRC Clinical Trials Centre University of Sydney and President, Health Services Research Association of Australia and New Zealand (HSRAANZ), discusses recommendations developed by HSRAANZ to guide the implementation of PROMs to guide clinical care.

    Watch the webinar here. 

    Associate Professor Michael Greco of Griffith University and CEO of Patient Opinion Australia discusses practical case study examples of health care services that have successfully implemented Patient Activation Measures (PAMs).

    Watch the webinar here.

    This webinar features The Deeble Institute for Health Policy Research paper ‘Addressing racism to improve healthcare outcomes for Aboriginal and Torres Strait Islander people: a case study in kidney care’. Regulatory and quasi-regulatory approaches to improving healthcare outcomes for Aboriginal and Torres Strait Islander people will be discussed by the authors and regulators.

    Watch the webinar here. 

    Tanya Sewards, Principle Project Officer at Department of Health and Human Services Victoria and Jo Stevens Manager Chronic and Complex Care at Barwon Health join us to discuss this innovative value-based approach being explored by the Victorian Department of Health and Human Services.

    Watch the webinar here.

    Kalin Scott Chief Innovation Officer at Helgerson Solutions Group (HSG) discusses the Delivery System Reform Incentive Program (DSRIP): Innovation and Value in New York Medicaid and beyond: Lessons Learned and Practical Advice.

    Watch the webinar here.

    Dr Singithi (Sidney) Chandrasiri, Group Director Academic and Medical Services at Epworth Healthcare, and Harvard Business School, Value Based Health Care Intensive Seminar Program graduate explores how to incorporate healthcare innovations as part of an overarching outcome based value generation approach in the management of health services.

    Watch the webinar here.

    Hospitals allocate considerable resources to quality management, but we do not know to what degree quality assurance and quality improvement activities are related to each other or to the maturity of hospital quality management structures. The Deepening our Understanding of Quality in Australia (DUQuA) study examined the relationship between how quality is enacted and patient outcomes across 32 of the largest public hospitals in Australia.

    Watch the webinar here. 


    AHHA Chief Executive Alison Verhoeven interviews Jay Rebbeck, commissioning thought-leader and managing director of Rebbeck consulting, about outcomes based commissioning using a practical case study.

    Watch the webinar here.

    Carlos Francisco Silva, MD, is a Portuguese board-certified radiologist with a special interest in value-based radiology and healthcare management.With his colleagues Dr Oyunbileg von Stackelberg and Professor Hans-Ulrich Kauczor he recently released a book examining a practical approach to value-based radiology.

    Watch the webinar here.

    Dr Sally Lewis, National Clinical Lead for Value-Based and Prudent Healthcare, NHS Wales discusses the opportunities for value-based health care to meet the evolving needs of the population.

    Watch this webinar here.

    This webinar featured Tara Dimopoulos-Bick, Regina Osten and Professor Lyndal Trevena as they discussed potential approaches for advancing the uptake of shared decision making in Australia.

    Watch this webinar here.

    Physicians undertake a noble, demanding profession, improving patients’ lives. But the rapidly changing world of healthcare, and the complex knowledge and technology involved, challenges this calling. Physicians need to be healers, confidants, and caregivers while developing skills as leaders and partners. This new book by Dr Jack Cochran (available here) provides practical, actionable learning to help physicians become effective, compassionate, and confident leaders, transforming healthcare into what patients want, need, and deserve.

    In this webinar Dr Jas Saini will interview author of Leader, Healer, Partner – A Manual For Effective Physician Leadership, Dr Jack Cochran, about the role of the physician-leader in leading change in healthcare.

    Watch this webinar here.

    In July 2019, he Australian Commission on Safety and Quality in Healthcare published the report The state of patient safety and quality in Australian hospitals 2019. The report includes information about key advances in safety and quality in Australia; prevalence of common safety risks to patients; action taken to identify and drive the delivery of appropriate care; and the Commission’s approach to supporting value-based health care.

    A/Prof Amanda Walker discusses the key messages of the report along with a discussion of a number of aspects including the healthcare acquired complications list data.

    Watch this webinar here.

    Many health and care services are seeking to improve their patient experience (PX) and consumer engagement but are challenged in doing so. Some providers are measuring experiences in real-time, however while they are drowning in data, they are still starved of wisdom. In parallel, patients and carers are increasingly valuing empathetic care and a seamless, integrated journey.

    Managers and leaders of the patient experience need to understand their current PX status and capability to know how to develop, deliver and evolve strategies for PX improvement. Alongside the regulatory requirements of Standard 2: Partnering with Patients PX leaders need to use data-driven approaches to system and culture improvement.

    Watch this webinar here.

    Robert McGough, Partner at Hill Dickinson LLP, discusses the experience of the UK and Europe on the adoption of more outcomes and value based models including challenges and case studies in areas where this has been implemented and the lessons learned.

    Watch this webinar here.

    Launch of Australian Centre for Value-Based Healthcare

    Watch the recording here.

    Case Study: VBHC – How Dental Health Services is transforming oral healthcare

    presented by Dr Deborah Cole, CEO Dental Health Services Victoria and Susan McKee, Executive Director Value Based Health Care Implementation Dental Health Services Victoria.

    Watch the recording here.

    Panel Discussion: The Future of Value-Based Healthcare in Australia

    Led by AHHA Chief Executive Alison Verhoeven, the panel discussion took place at the launch of the Australian Centre for Value-Based Health Care, featuring Professor Christobel Saunders, Head of Division, Faculty of Health and Medical Sciences, Surgery, University of Western Australia; Professor Anne Duggan, Clinical Director at the Australian Commission on Safety and Quality in Health Care; Terry Symonds, Deputy Secretary of the Health and Wellbeing division in the Victorian Department of Health and Human Services; and Michael Pervan, Secretary of the Department of Health in Tasmania.

    Watch the recording here.